Your Attention, Please

The greatest gift you can give when meeting someone new is your attention. Center your attention on the other person as the conversation develops. Make the spotlight on you and you’ll miss opportunities for friendships, jobs, relationships, networking and sales opportunities. Take our advice: Pay close attention when the person shares his or her name….

We Learn from Feedback, not Mistakes

Are you learning from your mistakes? Research shows that you learn more from your mistakes when you receive immediate feedback about the mistake. We need quality feedback that is specific, non-judgmental and growth-oriented. The better the feedback, the more we learn and retain. Quality feedback is one of the key components in our training programs. Get…

Coping with the Curse

To overcome the Curse of Knowledge (described in my last blog post), I found the following suggestions from several authors and researchers: Concrete Language: Use concrete language by translating concepts and ideas into specific, detailed descriptions or stories. Why Questions: Ask a series of at least three “why” questions to move from talking about what…

You Know Too Much

Did you know your knowledge can be a curse? The Curse of Knowledge makes personal expertise seem more widely known than it actually is and limits people’s ability to remember what it was like not to have the knowledge they possess. This curse is a failure to understand that others don’t know what you know……

Use Your Hands

We need our hands and arms to speak fluently. A group of Scottish researchers found that when our arms are restricted we have a difficult time describing or explaining information to others. Gesture and speech production are part of the same integrated system in our brains. We need gestures to produce speech. So get those…