Situation – Impact – Resolution

Don’t be a problem-screamer. Be a problem-solver by organizing your email message or oral briefing into three distinct sections: situation, impact and resolution. Answer these three questions:

1. What is the situation?
2. What impact is it causing?
3. What is your recommended resolution?

When time is money, these questions get to the heart of the problem and its solution. This is a simple method to communicate clearly and succinctly.



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